Reference
Troubleshooting
Nearly every setup snag is one of the six below. Each has a quick fix — and if yours doesn't, support is one email away.
My domain won't verify
Three things cover almost every case:
Give DNS time. New records usually take effect in a few minutes but can take up to an hour or more, depending on your provider. Click verify again after a short wait.
Check the record. Type CNAME, Name www (just the part before your domain — not the full address), Value dispatch.hypertracking.io with no trailing dot or spaces.
Remove the old record on the same name. DNS won't serve two records for one host — if www already has an A or CNAME record pointing at your current host, replace it with ours. That's expected: your traffic now reaches your host through us.
I'm on Cloudflare and it still won't verify
Cloudflare adds one extra switch: the record's Proxy status must be DNS only (grey cloud), not Proxied (orange cloud). Proxied mode hides the record from us and blocks the SSL certificate. Click the cloud icon next to the record to toggle it, then verify again.
My provider won't accept a CNAME on the root domain
That's a DNS rule, not a bug — bare root domains like yourstore.com usually can't hold a CNAME. Use the www + redirect pattern, or CNAME flattening if your DNS is on Cloudflare or DNSimple. Both are walked through in Using a root domain.
Setup says my site builder isn't supported
Sites built on hosted builders — GoHighLevel, ClickFunnels, Kajabi, Webflow, Wix, Squarespace, Framer, Unbounce, Leadpages, and Systeme.io — route traffic by domain name on shared infrastructure. A proxy in front of them makes the builder serve the wrong page, so setup refuses these origins rather than risk your site. It's a hard platform limit, not something a setting can fix.
A builder-friendly install that needs no DNS change is on our roadmap. If that's you, email support and we'll let you know the moment it ships.
An integration is connected but nothing is arriving
Check the badge on the Integrations card. If it reads Setup incomplete, the platform authorized but delivery is still off — open the card, fill the remaining fields, and click Finish setup. See the connect guides for what each field is: Meta, Google Ads, TikTok.
If the badge reads Connected, give it time — ad platforms take a while to process and show server events (Meta's Events Manager is the fastest to confirm; use a test event code to watch live). And make sure Stripe is connected — purchases enter through Stripe, so without it there are no sales to report.
Seeing "This integration isn't available yet" on Connect? That platform is still being switched on for new accounts — email support and we'll tell you when it opens up.
Could the proxy ever take my site down?
It's built not to: the proxy fails open. If our tracking code ever crashes, the request falls straight through to your host and the page loads normally — worst case we lose the tracking for that request, never your page. This safety net runs on every request, in two independent layers.